From application review and 3S analyser selection and the online analyser selection guide through installation, routine maintenance and reagent support, PMA supports customers throughout the working life of the analyser. Use the reagent and maintenance guide or request the current technical resources.
Practical UK support for specialist instrumentation
PMA’s service team is recognised across the UK for practical support, technical expertise and a responsive approach to the specialist process instrumentation we supply. Our engineers support operators on site and project teams remotely, bringing clear, patient guidance to every conversation.
With field engineers positioned across England, Scotland and Wales, help is never far away. Whether your 3S analyser is used in drinking water, wastewater, process water or a utility application, our team understands both the instrument and the analytical conditions around it.
How our team can help
Practical support before purchase, during everyday operation and whenever your analyser needs attention.
Choose and configure correctly
Tell us what you need to measure, the expected concentration range, sample type, temperature, solids loading and required analysis frequency. We can help identify the appropriate 3S chemistry, sampling arrangement and analyser configuration.
Parameter · Range · Sample
Clear help when it matters
Our team can help with analyser operation, unexpected results, alarms, reagent questions and practical troubleshooting. Share the analyser details, configured parameter, sample conditions and any useful photographs so we can understand the issue.
Operation · Results · Alarms
Inspection, maintenance and consumables
Contact PMA to discuss inspection, calibration and validation, maintenance or reagent supply for your 3S analyser. We will advise on the information required and the appropriate next step for the installed configuration.
Maintenance · Reagents · Support
Support throughout the analyser life
Good service is about more than repairing a fault. It is about helping operators understand the analyser, use it confidently and keep the analytical system dependable.
- Before purchase: application review and analyser configuration.
- During setup: installation guidance and initial operation support.
- In the field: troubleshooting, calibration and practical advice.
- For ongoing care: planned maintenance, reagents and consumables.
Why PMA support is different
Technical depth, hands-on experience and straightforward communication, all focused on helping your team work confidently.
Multidisciplinary technical expertise
Our engineers understand specialist process instrumentation and the analytical application around it. That broader view helps them consider sample conditions, chemistry and analyser behaviour together.
A customer-centred approach
We take pride in patience, clarity and responsiveness. Whether we are assisting an operator or a project engineer, our aim is to make the next step clear and useful.
Nationwide field coverage
Field engineers across England, Scotland and Wales give PMA the reach to support customers throughout the UK, backed by colleagues who can also assist remotely.
Preventive, informed support
Reviewing analyser condition, reagent use, sample quality and calibration history can help identify changing conditions before they become larger operational problems.